As your partner in business, we hold a tremendous amount of sensitive information. It is imperative that we are ethical, accountable and transparent with everything that we do.
Out of the Office Virtual Assistance (“OOFVA”) offers a variety of services to match your needs, whether on a contractual per-project basis, on a semi-monthly or monthly invoicing basis, or on retainer.
Out of the Office Virtual Assistance uses TimerSync for time tracking which seamlessly integrates with Freshbooks, our accounting partner. You will be provided with a report with each invoice showing how your time used was allocated.
Rush requests are those outside the normal realm of tasks which require completion within 12 hours. These may result in a 25% rush charge at the discretion of Out of the Office Virtual Assistance. You will be notified via email of a rush charge and will need to acknowledge and accept, prior to any rush work being started.
Out of the Office Virtual Assistance offers the following retainer packages with a 3 month commitment:
Out of the Office Virtual Assistance charges a standard rate of $50.00 per hour billed in 5-minute increments.
What is the difference between a retainer and ad hoc invoicing? Retainer clients pay in advance for a block of hours for a month and receive a discount for committing to a block of time. Whereas, standard rate clients pay for any work previously completed within a specified time frame.
Retainer client invoices are sent on the 1st of the month and due by the end of the month.
Standard rate client invoices are sent out on the 1st & 15th of each month and due by the 14th and last day of the month respectively. Payments not received by the due date will result in work cessation.
Cash, personal or business checks are accepted for payment, after the completion of one business cycle. Credit card payments are always accepted through Google Wallet and PayPal, our online payment vendors.
There is a $50 NSF fee for each returned check.
Out of the Office Virtual Assistance reserves the right to refuse completion or delivery of work until past due balances are paid. Monthly late charges of $10.00 or 1.75% (APR of 21%), whichever is greater, will be assessed on unpaid balances every 30 (thirty) days after due date.
Out of the Office Virtual Assistance respects and protects your privacy at all times. Our clients expect the utmost protection and confidentiality in all practices and procedures used in the normal course of doing business and we adhere to this practice of confidentiality.
Out of the Office Virtual Assistance collects personal information when you register on our site, including any and all form sumbissions, information provided over the phone, or retaining our services via electronic payment methods, including PayPal.
Any of the information we collect from you may be used in one of the following ways:
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested by the customer.
Out of the Office Virtual Assistance will never sell, rent, share or disclose to third parties any personal information obtained from the registration for or use of any Out of the Office Virtual Assistance online services without prior consent of the client with the following exemptions:
Out of the Office Virtual Assistance may update this policy from time to time. We will notify when there significant changes in the way we manage personal information by sending a notice to the email address provided by you when you contract with Out of the Office Virtual Assistance, or phone conversation, or by placing a prominent notice on our website.
Committed to earth-friendly practices, Out of the Office Virtual Assistance adheres to the following eco-friendly business practices:
If you are interested in our practice of going and staying paperless, or ways to green up your office, contact us. We can help 🙂